Returns & Exchanges
We want you (and your pet) to absolutely love your purchase. If something isn’t right, we’ll make it right. Please review the details below so everything stays smooth and simple.
30-Day Returns
We accept returns within 30 days of the delivery date for a full refund.
To qualify for a return:
Item must be unworn
Item must be undamaged
Item must be in its original condition
Once we receive and inspect the item, your refund will be issued to your original payment method.
Shipping fees (if applicable) are non-refundable unless the return is due to an error on our part.
Exchanges
Need a different size or color?
We accept exchanges within 30 days of delivery for items that are:
Unworn
Undamaged
Not custom engraved
If you'd like to exchange an item, please contact us before sending it back so we can guide you through the process.
Custom Engraved Items
Because engraved items are made specifically for your pet, custom engraved products are final sale and cannot be returned or exchanged.
We carefully personalize each piece to your specifications, which means we cannot resell these items.
If there is an issue due to our error (incorrect engraving, defective product, etc.), please reach out immediately and we will absolutely make it right.
If There’s a Problem
If your order arrives damaged, incorrect, or defective:
Please contact us within 7 days of delivery and include:
Your order number
Clear photos of the issue
We are a small, women-owned business and truly care about your experience. If something isn’t perfect, we want to fix it quickly.
How to Start a Return or Exchange
Email us at: info@happytaillane.com
Include:
Order number
Reason for return or exchange
Photos if applicable
We will provide return instructions once approved.
A Note From Us
Every piece is packed with care and made for real pets living real, happy lives. We appreciate you supporting a small business — and we’re here if you need us.